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Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS, UPS, FedEx, DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

We offer a flat rate of $4.95.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return an Item

  1. Please email info@topsoap.net to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

          Top Soap LLC

          Returns Department Tracking #

          684 Burlington Blvd.

          Burlington, WA, 98233

  1. Include in your package a signed letter stating the reason for your return and the original receipt.